Cookie Policy
Last updated: April 17, 2026
1. A quick note on how we use cookies
ScoutSocial uses cookies and similar technologies (like local storage) to keep the platform reliable, secure, and useful.
In practice, this means cookies help us:
- Keep you logged in and your workspace secure
- Ensure scheduled posts are published correctly
- Maintain progress in ongoing AI content generation
- Understand how features like analytics and insights are used
- Improve performance, recommendations, and system stability
You can control or disable non-essential cookies at any time.
2. What are cookies?
Cookies are small data files stored on your device when you use ScoutSocial. They allow us to recognise your browser, remember your preferences, and support core platform functionality.
We also use similar technologies (such as local storage) where appropriate—for example, to maintain the state of in-progress actions within the application.
3. How we use cookies
We group cookies based on their purpose within ScoutSocial.
| Category | What they do | Opt out? |
|---|---|---|
| Strictly Necessary | Authentication, session management, workspace access, and reliable execution of scheduled posts and background jobs. | No |
| Functional | Preferences such as selected accounts, content settings, and workspace configurations. Helps maintain continuity across workflows. | Yes |
| Analytics | Understanding how users interact with dashboards, content pipelines, AI insights, and experiments. | Yes |
4. Cookie duration and ownership
Cookies used by ScoutSocial may vary in duration and origin:
Duration
- Session cookies: expire when you close your browser
- Persistent cookies: remain for a defined period or until deleted
Cookie preferences are stored in a persistent cookie named scoutsocial_consent for up to 1 year, so you can control Functional and Analytics usage without re-selecting on every visit.
Ownership
- First-party cookies: set directly by ScoutSocial
- Third-party cookies: set by trusted partners (see below)
5. Where cookies are used in the product
Cookies and similar technologies support key parts of ScoutSocial, including:
- Authentication and security: maintaining secure sessions and protecting accounts
- Scheduling and publishing: ensuring queued and scheduled posts execute reliably
- AI processing: maintaining the state of multi-step content generation so progress is not lost during navigation
- Analytics and insights: understanding usage patterns across dashboards, performance views, and experiments
- Preferences and workflows: remembering configuration across content pipelines, templates, and workspaces
6. Third-party cookies and service providers
We work with a limited number of trusted providers to operate ScoutSocial effectively. These providers may set cookies or process data as part of their services.
Key providers include:
- Clerk — authentication and session management
- Stripe — billing and subscription management
- Google Analytics or PostHog — usage and product analytics
- Amazon Web Services or similar infrastructure providers — hosting, storage, and background processing
- OpenAI
- Anthropic
- Google (Gemini)
Some third-party cookies may also be set during social account connection flows (for example LinkedIn, X, Meta for Facebook or Instagram, TikTok, or YouTube / Google) as part of secure authentication processes.
Each third party operates under its own privacy and cookie policies.
7. Managing your cookie preferences
You have control over how non-essential cookies are used. You can:
- Accept or reject cookies via our cookie banner
- Update your preferences within your account settings
- Configure your browser to block or delete cookies
Please note: disabling certain cookies may impact functionality, particularly features related to scheduling, analytics, and saved preferences.
8. Updates to this policy
We may update this Cookie Policy as ScoutSocial evolves, including when new features, integrations, or technologies are introduced.
When changes are made, we will update the date above and, where appropriate, notify you.
9. Contact
If you have questions about this Cookie Policy or how we use cookies:
Email: info@scoutsocial.ai