Cookie Policy
Last updated: July 10, 2026
1. A quick note on how we use cookies
Cookies are small data files stored on your device when you use ScoutSocial, allowing us to recognise your browser, remember your preferences, and support core platform functionality. ScoutSocial uses cookies and similar technologies (like local storage) to keep the platform reliable, secure, and useful across several areas of the product:
Authentication and security. Maintaining secure sessions and protecting accounts.
Scheduling and publishing. Ensuring queued and scheduled posts execute reliably.
AI processing. Maintaining the state of multi-step content generation so progress is not lost during navigation.
Analytics and insights. Understanding usage patterns across dashboards, performance views, and experiments.
Preferences and workflows. Remembering configuration across content pipelines, templates, and workspaces.
You can control or disable non-essential cookies at any time.
2. How we use cookies
We group cookies based on their purpose within ScoutSocial.
| Category | What they do | Opt out? |
|---|---|---|
| Strictly Necessary | Authentication, session management, workspace access, and reliable execution of scheduled posts and background jobs. | No |
| Functional | Preferences such as selected accounts, content settings, and workspace configurations. Helps maintain continuity across workflows. | Yes |
| Analytics | Understanding how users interact with dashboards, content pipelines, AI insights, and experiments. | Yes |
3. Cookie duration and ownership
Cookies used by ScoutSocial may vary in duration and origin:
Duration
- Session cookies: expire when you close your browser
- Persistent cookies: remain for a defined period or until deleted
Cookie preferences are stored in a persistent cookie named scoutsocial_consent for up to 1 year, so you can control Functional and Analytics usage without re-selecting on every visit.
Ownership
- First-party cookies: set directly by ScoutSocial
- Third-party cookies: set by trusted partners (see below)
4. Third-party cookies and service providers
We work with a limited number of trusted providers to operate ScoutSocial effectively. These providers may set cookies or process data as part of their services.
Key providers include:
- Clerk— authentication and session management.
- Paddle— billing, subscription management and checkout (Paddle is our merchant of record).
- Google Analytics— product analytics, with your consent.
- Meta Pixel— advertising and conversion analytics, with your consent.
- Google reCAPTCHA— bot and abuse protection on public forms (beta signup, contact).
- Amazon Web Servicesand similar infrastructure providers — hosting, storage and background processing (these providers generally do not set tracking cookies on your browser; technical session identifiers may be set during interactive flows).
- OpenAI, Anthropic— large-language-model inference for AI content generation and AI Insights features. These AI providers do not normally set cookies on the user’s browser; calls are made server-to-server from ScoutSocial.
Some third-party cookies may be set on your browser during Connected Platform account connection flows (LinkedIn, X, Meta — Facebook/Instagram, TikTok, YouTube/Google) as part of secure OAuth; those cookies are governed by the respective Connected Platform’s policies.
Each third party operates under its own privacy and cookie policies.
5. Managing your cookie preferences
You have control over how non-essential cookies are used. You can:
- Accept or reject cookies via our cookie banner
- Update your preferences within your account settings
- Configure your browser to block or delete cookies
Please note: disabling certain cookies may impact functionality, particularly features related to scheduling, analytics, and saved preferences.
5.1 How we record and respect your choice
On your first visit you will see a cookie banner offering three choices: Accept all, Reject non-essential, and Customise. Your decision is recorded in a first-party cookie named scoutsocial_consent together with a timestamped consent receipt stored server-side. The receipt logs: the choice you made, the categories enabled, the policy version in force at the time, and the IP address used to make the choice. You can re-open the choice at any time via the Cookie Settings link in the footer or in Settings → Workspace & Preferences → Privacy & Cookies, and we will treat your updated choice as immediately effective. We do not use a “consent or pay” mechanism.
5.2 Global Privacy Control and Do Not Track
ScoutSocial honours the Global Privacy Control (GPC) signal as an opt-out of non-essential cookies and as a CCPA opt-out of sale/share where applicable. Browsers transmitting GPC will be treated as having selected Reject non-essential. We do not currently process the legacy Do-Not-Track (DNT) header.
6. Updates to this policy
We may update this Cookie Policy from time to time. We will post the updated version on this page with a new “Last updated” date and, for material changes, endeavour to give reasonable prior notice by email or in-app notification. Continued use of ScoutSocial after the effective date constitutes acceptance of the updated policy.
7. Contact
If you have questions about this Cookie Policy or how we use cookies, contact us at legal@scoutsocial.ai.