Copyright Notice-and-Takedown Policy

1. Introduction and Scope

ScoutSocial is operated by Aigentifyable LLC, a limited liability company registered in the Republic of Armenia (“ScoutSocial”, “we”, “us”, “our”). This Copyright Notice-and-Takedown Policy explains how to notify us about copyrighted material that you believe is being used without authorisation through ScoutSocial, and how an affected user can contest the removal of their material.

ScoutSocial operates a copyright notice-and-takedown process that is consistent with the United States Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and the European Union Digital Services Act (DSA). This process applies to anyone whose copyrighted work appears in content that is processed, generated, scheduled or published through ScoutSocial.

This policy is the “Copyright Policy” referred to in our Acceptable Use terms. It should be read together with our Terms of Service and our Privacy Policy.

2. Your Responsibility for Content

When you use ScoutSocial, you represent and warrant that you hold, or are otherwise authorised to use, all rights in the content you upload, schedule or publish. This includes AI-generated content and any third-party material that such content incorporates. You are responsible for reviewing and approving all content before it is published. For the full rules that govern your use of ScoutSocial, see the Acceptable Use section of our Terms of Service.

3. How to Submit a Copyright (Takedown) Notice

If you believe that material processed or published through ScoutSocial infringes your copyright, please send a written notice to copyright@scoutsocial.ai. To help us act quickly, your notice should include all of the following:

1. The work. Identification of the copyrighted work you claim has been infringed (or, if multiple works are covered by a single notice, a representative list of those works).
2. The material. Identification of the material you claim is infringing, with enough information to let us locate it — for example, URLs, the account or workspace involved, a post reference, or the relevant ScoutSocial content reference.
3. Your contact details. Your name, email address and a postal address so that we and, where appropriate, the affected user can contact you.
4. Good-faith statement. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
5. Accuracy statement. A statement that the information in your notice is accurate and, under penalty of perjury where applicable, that you are the copyright owner or are authorised to act on the owner’s behalf.
6. Signature. Your physical or electronic signature.

4. What Happens After We Receive a Notice

When we receive a copyright notice, we generally:

• acknowledge receipt of your notice (we aim to acknowledge within 2 business days);
• review the notice for completeness against the elements above;
• where the notice is valid, take appropriate action — which may include removing or disabling access to the identified material within ScoutSocial and/or notifying the affected user;
• where we act on a notice, provide the affected user with a statement of reasons explaining what action was taken and why, and informing them how they may contest it.

If a notice is incomplete, we may ask you for more information before we can act. ScoutSocial acts on valid notices and credible complaints, but we do not monitor or police behaviour on the external social platforms themselves.

Content already published to an external platform. Once content has been published by a user to an external social platform (for example Meta/Facebook and Instagram, LinkedIn, X, TikTok or YouTube), the handling of that content on that platform is governed by that platform’s own copyright process, and the user remains responsible for it there. We can act on the copy and configuration held within ScoutSocial; we cannot remove content from an external platform on your behalf.

5. Counter-Notification

If your material was removed or disabled and you believe this was a mistake or a misidentification, you may submit a counter-notice to copyright@scoutsocial.ai. Your counter-notice should include all of the following:

1. The removed material. Identification of the material that was removed or disabled and the location where it appeared before removal.
2. Good-faith statement. A statement, under penalty of perjury where applicable, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
3. Consent to jurisdiction. Where applicable, your consent to the jurisdiction of the appropriate court and your acceptance of service of process from the party that submitted the original notice or their agent.
4. Your contact details. Your name, postal address, email address and your physical or electronic signature.

On receipt of a valid counter-notice, we will review it and may forward it to the party that submitted the original notice. Where appropriate, we may restore the affected material between 10 and 14 business days after we receive your counter-notice, unless the original complainant notifies us that they have filed a court action seeking to restrain the activity. We may decline to restore material where doing so would breach the law, a platform policy, or our Terms of Service.

6. Repeat Infringers

ScoutSocial will, in appropriate circumstances, suspend or terminate the accounts of users who are repeat infringers. Termination is handled in accordance with the termination provisions of our Terms of Service.

7. Abuse of This Process

Submitting a notice or counter-notice that you know to be false or misleading may expose you to legal liability, including liability for damages and costs. Please make sure your submission is accurate and made in good faith before you send it.

8. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will communicate them by email or by an in-app notice. The “Last updated” date at the top of this page shows when the policy was last revised.

9. Contact

For all copyright matters — including takedown notices and counter-notices — please contact:

Email: copyright@scoutsocial.ai

For non-copyright legal questions, please contact info@scoutsocial.ai.

Aigentifyable LLC, Yerkatughayinner Str. 4, 12, 0041, Yerevan, Armenia