Refund Policy

Last updated: June 14, 2026

1. Overview

ScoutSocial, operated by Aigentifyable LLC (“ScoutSocial”, “we”, “us”), provides an AI-powered social media management platform on a subscription basis.

Payments for ScoutSocial subscriptions are processed by Paddle.com Market Limited and its affiliates (“Paddle”), which act as the merchant of record for all ScoutSocial transactions. Refunds for ScoutSocial subscriptions are issued by Paddle in accordance with this policy and Paddle's Buyer Terms.

2. Refund Window

You may request a refund within 14 days of your initial purchase or renewal payment. Refund requests are processed by Paddle in accordance with Paddle's Buyer Terms; statutory consumer-protection rights described in § 6 below apply in addition to this window where they grant longer or different rights.

Refunds may be granted for reasons including but not limited to:

Persistent technical issues that prevent you from using the service
The service not being as described or fit for purpose
Statutory withdrawal rights under applicable consumer law in your country

3. How to Request a Refund

Refunds are processed by Paddle. To request a refund:

Visit paddle.net and use your purchase receipt to locate the transaction
Click the “Request a refund” link in the receipt email you received from Paddle
Or contact us at info@scoutsocial.ai and we will coordinate with Paddle on your behalf

Approved refunds are returned to your original payment method, typically within 14 days, subject to your bank or card issuer.

4. Cancellation

You may cancel your subscription at any time through the Paddle customer portal (linked from your account billing settings) or by contacting us at info@scoutsocial.ai. Cancellation stops future renewal payments and takes effect at the end of the current billing period. Cancellation alone does not initiate a refund — please see Section 2 for refund eligibility.

5. Free Trials

Where a free trial is offered, no payment card is required to start. We only request payment details if you choose to continue with a paid subscription at the end of the trial. You can cancel at any time during the trial without being charged.

6. Statutory Consumer Rights

Nothing in this policy limits your mandatory legal rights under applicable consumer protection law in your country. Statutory withdrawal or cancellation rights vary by jurisdiction and, where applicable, apply in addition to the window in §2:

European Union, EEA, United Kingdom, Switzerland, Turkey, Israel: 14-day statutory withdrawal right for digital services.

For other jurisdictions, statutory withdrawal or cancellation rights vary. As merchant of record, Paddle applies the mandatory consumer rights of your jurisdiction at checkout — see Paddle's Buyer Terms for the details applicable to you.

Note: under the EU Consumer Rights Directive (and its implementations in the EEA / UK), the 14-day withdrawal right for digital services may be lost where you have expressly consented to immediate provision of the service and acknowledged that you forfeit the withdrawal right. Where Paddle's checkout obtains this consent, your statutory withdrawal right may end at the moment you begin using a paid subscription.

7. Duplicate or Unauthorized Charges

If you believe you have been charged in error — for example, a duplicate charge, a charge after you successfully cancelled, or a charge you did not authorize — contact us at info@scoutsocial.ai or request a refund directly through Paddle at paddle.net.

8. Changes to This Policy

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a new “Last updated” date. Material changes will be communicated via email or in-app notice.

9. Contact

For refund questions:

Email: info@scoutsocial.ai

To request a refund directly from Paddle: paddle.net